Frequently Asked Questions - Members Support
We work to make our entire operations easier for our clients and this also applies to our methods of payment. Working to make your monthly or annual payment of fees as stress free as possible, here at UKHost4U our ability to present the right payment options is yet another ability that lends itself to the overall expert service you receive with us. We accept PayPal and all major credit and debit cards. MasterCard, Solo, Visa, Visa Electron, Maestro and American Express.
The easiest way to make a one-off payment for an invoice by credit/debit card or PayPal is via our online payment gateway:
Alternatively if we have credit/debit card details on file we will take payment automatically on the due date of the invoice. To make sure your card details are up to date, please log in to our billing system:
Your default login credentials for the billing system are included in your welcome email. If the invoice is overdue please contact us to inform us that payment details have been updated.
Yes you can request a password reset using this form. Please note that we can only issue password resets to the email address we have on file in our billing system so it is important to keep this up to date.
At present we have suspended our web development services while we focus on improving our own technology and providing the best web hosting service possible. As we continue to improve on what are already fantastic services, we will be aiming to resume our additional web development services, providing what will be the complete hosting and optimisation package as an option for our clients and customers. Keep visiting us for any future updates on our reintroduction of additional services.
All of our servers are UK based, predominantly in the BlueSquare data centre in London. This applies to our shared, vps and dedicated hosting servers. Operating out of Maidenhead and Milton Keynes, BlueSquare Data, acquired by hosting giants Lumison provides purpose built storage capabilities for an insurmountable size of data, providing some of the very best server services that are expertly maintained. By having all our servers based in the UK, we ensure better control for you and ourselves to enable us to maintain your level of customer satisfaction.
Existing customers who have purchased hosting directly from UKHost4u can contact us directly via our support system:
You can still submit a support ticket even if you do not currently have a password for the support system. Upon submission of the ticket, a password and ticket reference will be automatically generated and emailed to the address entered. This password, along with your email address, will allow you to log in to the support area at any point in the future to track progress of your tickets.
Yes we do. Although we are in the process of overhauling our knowledge base, it can be found at the following address:
Most of our website hosting plans come with a choice of Linux or Windows operating systems and many customers are confused as to which is the best option. However, the decision can be quite simple by considering the following questions.
- Do you require the ability to run ASP/ASP.net scripts (hint: such scripts often have the file extensions .asp or .aspx)?
- Do you require MS SQL database support?
- Do you require any other Windows only technology?
- Do you prefer to use a Plesk control panel to manage your hosting account?