Frequently Asked Questions - New Customers
Shared Web Hosting
For many people, shared hosting fits the bill perfectly. It offers great value for money and offers all the features, functionality and performance the vast majority of websites require. But sometimes our customers' needs go beyond what the basic, advanced or business shared hosting packages can offer. In addition to offering what has to be one of the very best uptime guarantees, we feature a wide array of additional benefits that appeal to all clients.
Reseller Web Hosting
Our reseller hosting plan essentially gives you the ability to create shared hosting accounts for your own use or your clients. You may choose this if you require more domains on your account than our business hosting package allows or for those who wish to resell hosting to their own customers and supply full control panel access too! Offering all of the excellent benefits our services provide, without the added expense of certain hosting solutions.
Virtual Private Servers (VPS)
If you need more control your hosting environment or if your site becomes so busy that you need to take the next step up from shared hosting, than Virtual Private Servers or VPS or an ideal intermediate step without the outlay of a dedicated server. You have full root access allowing complete control of all software and settings but with the support of our team to help when you need it, maintaining the flexibility and power you demand.
Yes, all our hosting accounts come with unlimited email addresses/mailboxes as standard. We also provide an outgoing mail (SMTP) server for your own use.
In order to create new email addresses/mailboxes you must log in to your hosting control panel (cPanel or Plesk) and click the appropriate button. Providing you with an easy, instant way to add or remove singular or multiple email addresses or mailbox accounts whenever you require, for more information, see here.
Here at UKHost4U we take our work seriously and value the fact that for any client, time is money. We operate within strict time scales to ensure that your transition runs as smoothly as possible, often without you even noticing the changeover. All new hosting accounts will be created within 24 hours, usually within a couple of hours. VPS accounts may take longer depending on the configuration of the server but we will keep you informed throughout all stages of the order.
Most of our website hosting plans come with a choice of Linux or Windows operating systems and many customers are confused as to which is the best option. However, the decision can be quite simple by considering the following questions.
- Do you require the ability to run ASP/ASP.net scripts (hint: such scripts often have the file extensions .asp or .aspx)?
- Do you require MS SQL database support?
- Do you require any other Windows only technology?
- Do you prefer to use a Plesk control panel to manage your hosting account?
Web hosting service is an Internet service that allows websites to be accessible via the World Wide Web 24 hours a day, 7 days a week. Web hosting gives you space on a server for your own use along with high speed Internet connectivity in a secure, managed data centre. While you may create your site on your local computer, you need to host it continuously somewhere online so that everyone anyone can visit and navigate it.
For more information see: http://en.wikipedia.org/wiki/Web_hosting.
UKHost4u offers many different types of web hosting with varying features, amounts of disk space and levels of control. For more information on how our packages compare see "Which hosting package is right for me?".
The subject of adult material on websites within the UK is one that is carefully scrutinised, in many ways to protect against the misuse of certain material. In many instances hosting providers will not host adult content based websites of any kind in order to prevent any websites trying to promote illegal subgenres. Yes we do allow adult content, however only that adheres to strictly enforced UK laws. After all, we work to ensure a fair practice and condone any matter deemed abusive or degrading.
At present we have suspended our web development services while we focus on improving our own technology and providing the best web hosting service possible. As we continue to improve on what are already fantastic services, we will be aiming to resume our additional web development services, providing what will be the complete hosting and optimisation package as an option for our clients and customers. Keep visiting us for any future updates on our reintroduction of additional services.
All of our servers are UK based, predominantly in the BlueSquare data centre in London. This applies to our shared, vps and dedicated hosting servers. Operating out of Maidenhead and Milton Keynes, BlueSquare Data, acquired by hosting giants Lumison provides purpose built storage capabilities for an insurmountable size of data, providing some of the very best server services that are expertly maintained. By having all our servers based in the UK, we ensure better control for you and ourselves to enable us to maintain your level of customer satisfaction.
We work to make our entire operations easier for our clients and this also applies to our methods of payment. Working to make your monthly or annual payment of fees as stress free as possible, here at UKHost4U our ability to present the right payment options is yet another ability that lends itself to the overall expert service you receive with us. We accept PayPal and all major credit and debit cards. MasterCard, Solo, Visa, Visa Electron, Maestro and American Express.
UKHost4u is a VAT registered company and VAT is charged on all purchases. All prices exclude VAT except where stated. So whether you are VAT registered or not, we work to provide you with the hosting that will ensure you’re continually visible to your customers. After all, our service to you is of paramount importance to us.
Our UK VAT registration number is 828-8295-80. If you have any questions regarding VAT please contact our sales team who will be happy to assist you.
The easiest way to make a one-off payment for an invoice by credit/debit card or PayPal is via our online payment gateway:
Alternatively if we have credit/debit card details on file we will take payment automatically on the due date of the invoice. To make sure your card details are up to date, please log in to our billing system:
Your default login credentials for the billing system are included in your welcome email. If the invoice is overdue please contact us to inform us that payment details have been updated.